First, we want you to know that your satisfaction is what matters most to us. If you've received an item that seems defective or is damaged, please let us know so we can refund or replace it for you, if the item is still available. Due to the nature of a large portion of our merchandise being unique in nature and one of a kind, we DO NOT refund money and accept returns, unless the item you have received is damaged. We have tried to provide in depth descriptions of all our merchandise and the quirky nature of some of the pieces so you can be aware of an item BEFORE you make a purchase. Please shop accordingly. However, if your merchandise has been damaged in shipment, once we see a photo of the damages and verify that it is defective, we'll immediately send a replacement of the same item, if available or a refund if it is no longer available. With damage due to shipping, shipping charges are on us, both for the returned item and the replacement, if available. Refunds will be processed to the same method of original payment.
The fastest way to get a replacement for a damaged item is to send an email to firstname.lastname@example.org with the details of the damage and a picture, if possible. From there, our amazing customer service team will make sure you're fully taken care of!
Please ship the product(s) back in the original packaging back to us at 219 Oswego Avenue, Medford, New York 11763 with Attention: Returns.
With regard to damaged merchandise due to shipping, Include the original packing slip with a note indicating the order number and items you're returning. Once we receive the product(s), we will process a refund. After the process is complete, you will be sent a refund confirmation e-mail and you can expect a refund to appear on your next credit card statement.