FAQs

Things to be aware of.....

Although some of our items we have multiple quantities of, others are one of a kind true vintage antiques we picked up in our travels.  Therefore, when they go, they go.  If you have your eye on something on our site the best thing to do is not to wait to order because once it is gone, it most likely is gone for good.

How much is shipping?

Shipping, handling and insurance costs are $13 per order, NOT ITEM. We are constantly working with our shipping partners to ensure you get the best rate possible!  This is shipping costs for the United States.  We do ship elsewhere, but at different rates.  If you are from another area of the world, email us first and we will give you a quote.  

Will I be charged when my items are shipped, or when I place my order?

We bill customers upon checkout, not when items are shipped.

When will I receive my order?

Orders typically ship out of our warehouse within 1-2 weeks of order confirmation, often sooner, depending upon availability.  We send an email as soon as we have packed up your item from our warehouse the day before it is going en route to you.  Sometimes, due to circumstances out of our control, such as an item being one-of-a-kind, or being very popular, they do get sold out.  In that event, we will notify you of this as well as, on any back ordered items. 

If you ever have questions about your order status, please reference our Contact page on our website to check the status of your order.

I've only received part of my order. When will the rest ship?

Sometimes, on multiple merchandise sales, some of your order will be in stock and some might be back ordered.  We prefer to send your entire order to you at the same time.  In this case, we will email you to notify you of our expected shipping date. 

If you ever have questions about the status of an item in your order, please reference our Contact Page on this website to check the status of your order. 

Returns, Exchanges, and Damages

First, we want you to know that your satisfaction is what matters most to us.  If you've received an item that seems defective or is damaged, please let us know so we can refund or replace it for you.  Due to the nature of a large portion of our merchandise being unique in nature and one of a kind, some items may not be replaceable.  We have tried to provide in depth descriptions of all our merchandise (sizing, what it is made of, color, etc.) and the quirky nature of some of the pieces, so please shop accordingly as WE DO NOT ACCEPT RETURNS on merchandise EXCEPT in the event of a damaged item.  There are NO RETURNS for buyer's remorse, sadly.  If you have received an item that broke in transit, we will replace it for the same item, or, if it is not available anymore, a refund will be given. 

The fastest way to get a replacement for a damaged item is to send an email to shop@thegreyantler.com with the details of the damage and a picture, if possible.  From there, our amazing customer service team will make sure you're fully taken care of!  With damage due to shipping, shipping charges are on us, both for the returned item and the replacement, if available.  PLEASE KEP ALL PACKAGING IN CASE OF DAMAGE AS THAT WILL BE NEEDED BY THE SHIPPING CARRIER TO SEE UPON ARRANGEMENT OF PICK UP.  If your packing materials have been thrown out, that will negate a refund/exchange.  Refunds are only given if the merchandise is not available anymore and will be processed to the same method of original payment.  Please ship the product(s) back in the ORIGINAL PACKAGING, if not damaged, back to us at:  Attention:  Return Dept., 219 Oswego Avenue, Medford, New York11763.  After the process is complete, you will be sent a refund confirmation e-mail and you can expect a refund to appear on your next credit card statement.  Refunds are processed very quickly on our end.

Again, we're here to help. 

If you ever need anything or have any questions, we'll do everything we can do to help you. Send us an email at shop@thegreyantler.com for a speedy response from our customer service team, or call us anytime M-F 10:00-5:00 Arizona time (MST) at 516-381-6513.